Experienced Marketing & Client Experience (CX) Advisor.
Elevate your practice with innovative client experience (CX) advisory and proven marketing leadership.
"In an industry that's evolving at lightning speed, law firms are struggling to keep up. The traditional marketing methods are drowning them in inefficiency, leaving clients unsatisfied and opportunities missed." - Jesse J. Frye
Learn More About Jesse J. Frye
Fractional CMxO
As the strategic Fractional Chief Marketing/Experience Officer (CMxO) Jesse J. Frye is revolutionizing the legal industry. With an innovative approach, Jesse makes top-tier client experience (CX) and marketing strategies accessible and affordable to law firms of all sizes. By offering strategic advisory services, Jesse empowers solo attorneys and small law firms, not only equalizing opportunities but also establishing new standards for success in the legal sector.
Legal Industry Business Coach
As a Law Firm Mentor business coach, he has coached more than 100 small and medium law firms in various practice areas including Family Law, Business, Criminal, Immigration, Personal Injury, Real Estate, Land Use, Estate Planning and More. Jesse completed ICF certified business, organization development & executive coaching training and has over 3000 hours of coaching experience. Jesse helps his clients redfine what next level looks like.
Speaker & Advisor
Need a speaker who's not just "in the know" but "creating the know"? Jesse J. Frye stands at the forefront of emerging technology and their seismic impact on the legal industry. His speeches are more than just talks; they're revelations, unveiling how emerging technologies can revolutionize the law firm. Jesse's advisory services are the compass for law firms of all sizes, guiding them to uncharted territories of productivity and profitability.
Who is my ideal client and how I help them achieve results?
In the legal landscape, diversity is the norm rather than the exception. My speaking engagements and advisory services are specifically tailored for small to medium-sized law firms looking to scale their services and modernize their client experiences. By partnering with me, your firm gains insights into leveraging automation, AI, and enhanced client experiences to meet the unique client needs and business objectives. I promise to provide actionable strategies that empower your firm and teams to innovate, scale, and achieve unparalleled client satisfaction.
Download our CX eBook
"From Start to Finish: Optimizing your Customer Experience (CX) for Your Business" is a comprehensive eBook that covers common CX red flags, focus areas for resolution, personalization, trust-building, connection, and friction reduction, as well as 10 actionable CX strategies to help enhance your customer experience and build lasting relationships with your customers.
-
Inside: Common Customer Experience (CX) Redflags
-
Inside:10 Actionable Customer Experience (CX) Strategies
Client Experience (CX)Focus Day
Jesse conducts a specialized half-day workshop designed to enhance the end-to-end client experience at your law firm. This session has three main objectives: 1) Pinpoint critical areas in your client engagement processes, 2) Devise effective solutions to these challenges, and 3) Develop a clear, actionable strategy for swift implementation. The workshop focuses on a thorough analysis of your firm's entire client journey, from initial contact to case resolution, identifying opportunities to improve client interaction and satisfaction. The goal is to refine how clients perceive and interact with your law firm, ensuring a seamless, positive client experience that fosters trust and loyalty.
4-Hour Virtual Marketing CX Session with the key focus on identifying and resolving crucial client experience issues within your business.
The outcome will be a CX action plan to resolve your most crucial client friction points.
Cost: $1500 for half-day strategy session, including CX day action plan. Full-day and onsite pricing available.
Speaking Engagements: Topics
These are just a few samples of the topics Jesse speaks and facilitates on around the world.
The Legal CX
Explore the power of CX to modernize your law business.
The Future of Legal Marketing
Dive deep into how emerging technologies will impact legal marketing.
EXs Impact on CX
Explore the impact that employee experience (EX) has on customer/client experience (CX).
Have an upcoming conference or company meeting?
Here's what my clients are saying.
Hundreds of business owners, leaders and teams from around the world has experienced Jesse's magic.
"Jesse's out-of-the-box thinking has yielded great benefits with our customers. We all loved his facilitation sessions; they were a big hit. His unique perspective is unmatched."
Pramod S. - CEO
Atlanta, Georgia
''It is not an exaggeration to say that Jesse rescued our organization from impending implosion. He improved our Client Satisfaction exponentially."
Susan B. - Manager
Omaha, Nebraska
Meet Jesse J. Frye
Jesse J. Frye is a prominent thought leader and expert fractional CMO, specializing in law firm marketing and enhancing client experience (CX). He is dedicated to transforming how law firms operate and connect with their clients, fostering improved relationships and streamlined services. Known for his straightforward, transparent communication and innovative insights, Jesse guides audiences and clients through the complexities of utilizing technology to refine client interactions and optimize overall client satisfaction.
His sharp ability to identify shortcomings in business strategies and creatively develop effective solutions has made him a premier advisor in the legal sector. Jesse's customized presentations and consultancy services have empowered numerous law firms and businesses across the United States, United Kingdom, Germany, Australia, Canada, India, and Tunisia to leverage cutting-edge technologies and strategies. This strategic adoption drives increased efficiency, effectiveness, and profitability in their marketing endeavors.
A veteran of the United States Coast Guard, Jesse utilizes his diverse experiences and inventive thinking to help law firms navigate the digital age, promoting a culture of continuous improvement and success. His approach not only enhances productivity but also establishes firms as pioneers in advanced client experience practices within the legal landscape.
Entrepreneur, Client Experience & Marketing Executive
Startup, Fortune 50, International Experience
3000+ hours of B2B Coaching Experience
Former College Educator in Business & Marketing
Unbeatable Guarantee
I give you my honest word that, if you give me a chance, you're sure to be given my absolute best work. But If you feel that I fell short in any way, just let me know. I will issue a full and immediate refund -- no hassle, no questions, no ifs, ands, or buts.
© Thebusinessblueprint, llc
